Return Policy:
1. Eligibility: We accept returns only for products that are damaged or defective upon receipt. Please inspect your order upon delivery and contact us immediately if you find any issues.
2. Procedure: To initiate a return, please email us at contact@hpkagroandfoods.com within 7 days of receiving your order. Provide detailed information about the issue, along with clear photographs of the damaged or defective product.
3. Authorization: Upon receiving your return request, we will assess the situation and provide you with instructions on how to proceed. Please wait for our confirmation before sending the item back to us.
4. Shipping: Once authorized, you may return the item to us in its original packaging. You will be responsible for the return shipping costs, except in cases where the product is confirmed to be damaged or defective.
5. Refund Process: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
For any further questions or assistance regarding returns, please reach out to us at contact@hpkagroandfoods.com.
